SHIPPING UPDATE
07/04/22 : To German buyers, I will not be taking online orders for a temporary time. A new restriction called VerpackG started taking affect on 1st July. Orders arrive to Germany will not be delivered to the buyer due to packaging results in wasting after use such as cello bags, boxes, cardboard etc. In the meantime you will have to wait until I solve this problem. Sorry for this inconvenience.
NEXT DISPATCH DATE: 13TH OF MAY
PLEASE MAKE SURE YOU PLACE AN ORDER 1 OR 2 DAYS BEFORE THE DISPATCH DATE TO GIVE ME TIME TO PACKAGE ALL ORDERS. THANK YOU ❤
SHIPPING AND HANDLING
All orders are shipped from the UK according to the next dispatch date above excluding pre order item(s). After making a purchase, all orders will be in the process of packaging with love and care by yours truly⸜( *ˊᵕˋ* )⸝. This can take 2 or 4 working days depending how many orders I receive to package all orders then ship afterward. If anything occurs I couldn't package order(s) or unable to ship I will let the buyers know via email.
| UK SHIPPING
Orders within the UK will be sent Royal Mail standard shipping which aims to deliver within 2-3 working days. Tracked shipping is available in the option.
| INTERNATIONAL SHIPPING
Orders placed outside the UK will be sent Royal Mail International tracked for peace of mind which aims to deliver within 1-2 weeks, but may encounter delays due to custom inspection.
International buyers please note that I live in the UK and our country is not part of the EU anymore. As our country is out of the EU and we have our own Brexit there are restrictions and changes affecting the shipping system when exporting gifts or goods from the UK. So be aware of the possible:
High shipping cost
Delays from custom inspection.
Import duties and taxes which buyers must pay.
As I want my international buyers to be happy receiving their order, I will put these stickers shown below as thank you to make up the cost for the duties and taxes. It may not cover all the cost, but I want you to receive something back instead of getting nothing ❤.
I highly encourage you to place a big order to make up for the shipping cost. In my opinion Is just not worth placing a small order that costs less than the shipping unless you don’t mind. But it's your choice!
| IMPORTANT INFO TO INCLUDE AT CHECKOUT
Please make sure your full home address is correct, there should be no spelling mistakes and always check twice before checking out. Must include your email address and phone number so that you will receive tracking updates. If you do not put your email address and phone number in, likely your order will be delayed for dispatch or have to wait for the next dispatch date.
RETURNS AND EXCHANGES
In case you receive a wrong/damaged order or missing item(s), I will resend the correct or undamaged order at no extra cost and you can keep the wrong item(s) for free. I don’t do returns or refunds but if you are unsatisfied with your order and would like to exchange an item, I will gladly send an exchange at no extra cost, but only after you return the item at your expense. Any items returned must be unused or not worn and kept in the original package.
PACKAGING
Small item(s) such as charm(s) will be put inside a handmade paper bag and then sealed in a bubble wrap envelope. For sticker(s), it will be put inside a handmade paper bag and then packaged in a paper envelope.
Small or medium print(s) will be sealed in a cello bag and then packaged in a card envelope to keep the prints from bending and secure during shipping.
Big print(s) such as A3 print, which is the biggest print I sell at my shop, will be sealed in a cello bag and packaged in an A3 card envelope to keep the print(s) flat and sturdy during shipping. If you have additional items along with big print(s), that will be packaged in a large letter size box. Print(s) will slightly bend in half for it to fit inside the box but can easily flatten out no problem.
Medium item(s) such as a sketchbook will be packaged in a large letter size box or for smaller apparel(s) it will be packaged in a mailing bag.
Medium or big apparel(s) will be packaged in a mailing bag. More than one apparel packed together is classified as a small parcel size which you will have to pay a little bit more for shipping.